Doubleclick on the NP Program icon from within the VO Folder to launch the program.
- Note: If you are using Windows Vista, please follow these additional steps. Right Click on “Properties” / Click “Compatibility” Tab Under Privilege Level, check box-Run as Administrator
Creating a Shortcut on your Desktop:
- Right click on the Neuropatholator icon and choose Create Shortcut. The Neuropatholator shortcut will appear inside the VO Folder with a small arrow on the leftside of the icon.
- Single click on the shortcut and hold. While holding, drag the shortcut icon to the desktop of your computer.
Troubleshooting – After initial install
- Did you purchase the program directly from Visual Odyssey? If so, note Version #.
- Have you had a recent Windows Update and are launching from a shortcut? Click on the NP icon from within the VO Folder. If program works, then make a new shortcut. If program does not launch from VO Folder, then re-install the drivers.
- Is the dongle plugged in? If not, plug it in.
- Are you in Administrator Mode? If not, reboot and log on as Administrator
- How old is this computer? What is the Operating System? (This info is needed if you call)
- How much memory does this computer have? (Right click on “My Computer”, then right click “Properties” to find memory-ram. At least 1GB Ram is required.)
- Do you have a VO Folder (TWP, NP for CLA, SIGMA, HV, etc) on your desktop?
- If not, copy VO Folder (or TWP, NP for CLA, SIGMA, HV, etc) from CD or DVD onto desktop. Install drivers & dongle.
- Make sure that all files have completely transferred from the CD or DVD to the desktop.
- Are you running from a shortcut or from the icon within the VO folder?
- Make sure the main NP program icon is INSIDE the VO Folder.
- Test the Dongle
- Open the VO folder: Click on “TEST” or “VERIFY LOCAL KEY” (padlock)
- This opens an empty folder. At the top click on the words “Check for security Device”. You will get a message.
- If SUCCESSFUL-Proceed to add your Prefs & Security File
- If FAILED-Reinstall the Drivers.
To Reinstall the Drivers for USB Dongle:
- Open VO folder; Doubleclick on #1_INSTALL Program.
- Check the box at the bottom to UNINSTALL. After this has completed, remove the USB dongle from your computer.
- Restart Computer (DO NOT PLUG DONGLE BACK IN YET!)
- After Restarting, Open “1_INSTALL DONGLE, check USB and STANDALONE and BEGIN INSTALL.
- Click OK or NEXT to the prompts. It should read DONGLE SETUP HAS BEEN COMPLETED.
- Now, plug in the USB dongle and Run the Install Wizard. Note: You may want to TEST your Dongle again by following the TEST THE DONGLE instructions above.
To Reinstall the Drivers for PARALLEL Dongle:
- Open VO Folder; Doubleclick on #1 INSTALL Program.
- Check PARALLEL and STANDALONE and BEGIN INSTALL.
- Click OK or NEXT to the prompts. It should read DONGLE SETUP HAS BEEN COMPLETED.
To Download your Prefs and Security files:
- Open your Email; Right Click on the Attachment:
- Choose SAVE AS; SAVE AS TARGET; DOWNLOAD; (or whatever your email uses as a download choice)
- Download the Zip file to your desktop;
- Unzip the file (by right clicking and choosing Extract) and remove the prefs & security file;
- Move or Copy the Prefs & Security file into your VO folder.
- If Prefs and Security Files came on a separate CD, insert CD into computer. Copy and Paste those two files into the VO desktop folder.
To Create a Shortcut on your Desktop:
- Right click on the Neuropatholator icon and choose Create Shortcut. The Neuropatholator shortcut will appear inside the VO Folder with a small arrow on the leftside of the icon.
- Single click on the shortcut and hold. While holding, drag the shortcut icon to the desktop of your computer.
Other Troubleshooting Tips – Problems Launching the Program
PREFS PROBLEM - If when launching the program, it scrolls at the bottom and loops from 2-6a, the problem is with the PREFS. Please re-install your PREFS file from your Email or Disk.
>NEW< DONGLE INSTALL PROGRAM NEEDED - If upgrading from Windows XP to Windows Vista or Windows 7, you will need to download the new install program.
- Click here to download new dongle install program {CLICK HERE}
ADMINISTRATOR PROBLEM – Make sure you are logged on as Administrator of this computer before launching software.
Extra Step for WINDOWS VISTA/WINDOWS 7 - Vista Security Privilege Level-Administrator
- Right Click on “Properties”
- Click “Compatibility” Tab
- Under Privilege Level, check box-Run as Administrator
*If these tips have not remedied your problem, please call 800-541-4449 between 9:00AM – 4:00PM EST M-F. Someone will return your tech call.
For Return Policy - Please call first!
Go to Top
Sigma Align
ProAdjuster
CLA - Subluxation Station
Wellness Practice - James Chestnut, D.C.
________________________________________________________________
* When in sldeshow mode, click CANCEL to exit.
>> In other modes click the top right arrow to return to the main menu.
> Click manual to switch to automatic in the PLAYBACK section.
Go to Top
last updated 2/11/11