FAQ

If you have a newer computer but an older version of our “Neuropatholator” program, you may need a new Dongle Driver Installer.  CLICK HERE to download it

If you received a link to our Neuropatholator software, you’ll need to download a ZIP (aka compressed) file, uncompress it, and place the contents on the desktop.

 

The file you are downloading can be quite large, over 2 gigabytes. How you download it varies from web browser to web browser.  Most of the time, your browser will download it to the computer’s “Download” folder.  Some will simply open it automatically.  Either way, make sure you open the downloaded ZIP file.

Most of the time, your operating system will show you the contents of the ZIP folder like it was a new window.  Sometimes it might ask you if you want to extract it first. Once you see a “VOFolder”, do either of the following:

Right click the “VOFolder” and select copy, then goto the Desktop and right click and select paste

or

Click and drag the “VOFolder” to the Desktop.

If you are unable to copy or drag the file from the compressed file, you may have to extract it first.


 

Please check below on how to install the dongle drivers.

For connivance you’ll want to create a shortcut.  Right click the Neuropatholator file and select “Send to” and then “Desktop (create shortcut)”


Chances are we also emailed you 2 files:  “prefs.dat” and “security.vo.”  These 2 files are needed to run the program. Please download them and place them in the “VOFolder”

If you received a DVD with the program on it, you’ll need to copy the contents to a folder on the desktop.  Form “My Computer” open up the DVD drive (often D:/ Drive) and open it up,. Then either:

Right click the “VOFolder” and select copy, then goto the Desktop and right click and select paste

or

Click and drag the “VOFolder” to the Desktop.

Please check below on how to install the dongle drivers.


For connivance you’ll want to create a shortcut.  Right click the Neuropatholator file and select “Send to” and then “Desktop (create shortcut)”


Chances are we also emailed you 2 files:  “prefs.dat” and “security.vo.”  These 2 files are needed ot run the program. Please download them and place them in the “VOFolder”

First off,  Make sure the dongle is Unpluged!

Run the “1_Install_Dongle.exe.”   Select “KEYLOCK 2 (USB w/ Driver)” under Dongle Type, and “Standalone” under Installation Type.

Click “Begin Install” and follow the prompts.  After installation is complete, close the installer and plug in the dongle.

To test if the installation was successful, run the program “VerifyLocalKey.exe”

Click “Verify Key.”  If successful, you’ll see the serial number of the dongle appear.

If it fails, repeat the installation process.

If you have a newer computer (Windows 10) but an older version of our “Neuropatholator” program, you may need a new Dongle Driver Installer.  CLICK HERE to download it

When first running the Neuropatholator or PopUp software, you’ll see this log in screen.  It’s on this screen where you enter the information we provided for you:

 

 

The First Time Password only has to be entered once, and you won’t need to enter it again the next time you launch the software.

This login process uses “cookies” (tiny bits of data that are used to save variables) on your computer to save the information.  It is possible that a virus protector or even a Windows Update  can delete the “cookies.”  If this happens, you may need to contact us to get a new First Time Password.

If you don’t have access to the internet, you may press the”Skip Password and Run Offline” button to run the software without logging in for up to 3 DAYS.  After those 3 days, you’ll need to login the normal way.  This also resets the 3 day timer if needed.

If you still don’t have access to the internet, many smart phones can be used as a wifi hotspot.  You can use this to login and then run offline for 3 days.  Remember to turn off your hotspot afterwards!

The status bar looping when the Neuropatholator is opening often means that something is incorrect or missing.  Please make sure:

 

You are not running from a “ZIPed” (aka Compressed)  folder.

Look at the folder and make sure there isn’t a zipper on it.  If there is, you’ll need to extract the contents and place it on the desktop.

 

The “Neuropatholator” program is not being run within the “VOFolder” 

The program must be located within the “VOFolder.”  Make sure if you’re creating a shortcut, you don’t accidently move the program to the desktop.

 

You’re missing a prefs.dat file, or it is incomplete.

The file named “prefs.dat” contains many saved preferences, and also includes your “Practice Name” that appears in the program.  If the practice name within this file, and the one stored in the data for the Dongle, don’t match… the program will not run.

Open the program named “2_Enter_Practice_Name.exe”  and make sure there is data there.  If it is blank (or incorrect), try entering the name of your practice.  Since capitalization and spacing matter, you may have to get the exact name directly from us.  Please contact us if that is the case.

The dongle incorrectly programed

It’s possible the dongle has the incorrect data (or none at all)  stored on it, so it’s not finding any licensing to run.   It is hard to tell if this is the case because it’s all behind the scenes stuff.  If your practice name seems correct (from the previous bullet point), it may be a dongle issue.  Please give us a call and we’ll send you a new “Security.vo” file that will reprogram the dongle when the NP program is run.

If you can’t locate the “Neuropatholator” software, or the shortcut is invalid… it’s possible the program was removed by Windows Defender or a 3rd party Virus Protector.

If you are using a Virus scanner, then that is the most probable suspect.  Some virus scanners will give no warning when they believe a program is dangerous.  They will simply get rid of it with no way to recover it.  Some programs will give a warning, or place the program in a “quarantine” folder.

You’ll need to find another copy of your Neuropatholaror program.  If we mailed you a DVD, please try and locate it and copy the program.

If you downloaded it via a link, then more than likely you still have our email in your inbox.  Search for visualodsy@aol.com in your email to search for the link.

It’s also possible the compressed (ZIP) file is still on your computer.  Check your Downloads folder.

If the program does not open, it could be for a few reasons.

A third party virus protector could be blocking it.

You might need to disable your virus program, or whitelist the Neuropatholator, if possible.

You might be out of Hard Drive space.

This might not be a problem on most modern computers, if you’re using a self contained Intel Compute Stick, this might become an issue.  (The Neuropatholator will sometimes create temporary windows files that might not be erased automatically.)

This can be easily done by running “disk clean up” under your C Drive’s Properties.

For older software, your operating system might be too new.

While this isn’t usually an issue, we’ve found that Version 4 and below sometimes won’t run on newer computers .

You may contact us at:

770-646-8031 – 800-541-4449

visualodsy@aol.com